{"id":15471,"date":"2024-02-26T12:18:19","date_gmt":"2024-02-26T18:18:19","guid":{"rendered":"https:\/\/delcaribeshop.com\/?page_id=15471"},"modified":"2026-01-05T19:59:59","modified_gmt":"2026-01-06T01:59:59","slug":"ingreso-de-quejas","status":"publish","type":"page","link":"https:\/\/delcaribeshop.com\/cr\/ingreso-de-quejas\/","title":{"rendered":"Ingreso de Quejas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15471\" class=\"elementor elementor-15471\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-4995886e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4995886e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3fab21cc\" data-id=\"3fab21cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ec847e elementor-widget elementor-widget-shortcode\" data-id=\"0ec847e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><a href=\"https:\/\/delcaribeshop.com\/cr\/ingreso-de-quejas\/print\/\" title=\"Imprimir esta p\u00e1gina\" rel=\"nofollow\"><img decoding=\"async\" class=\"WP-PrintIcon\" src=\"https:\/\/delcaribeshop.com\/cr\/wp-content\/plugins\/wp-print\/images\/printer_famfamfam.gif\" alt=\"Imprimir esta p\u00e1gina\" title=\"Imprimir esta p\u00e1gina\" style=\"border: 0px;\" \/><\/a>&nbsp;<a href=\"https:\/\/delcaribeshop.com\/cr\/ingreso-de-quejas\/print\/\" title=\"Imprimir esta p\u00e1gina\" rel=\"nofollow\">Imprimir esta p\u00e1gina<\/a><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4959f8da color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"4959f8da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. INGRESO DE QUEJAS<\/strong>: En Fragancias del Caribe CR, S.A., nos esforzamos por ofrecer la mejor experiencia a nuestros clientes. Sin embargo, si tienes alguna queja o problema con nuestros servicios o productos, queremos saberlo para poder mejorar.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<ul>\n<li><strong>2. CANALES DE COMUNICACI\u00d3N PARA QUEJAS:<\/strong>\u00a0Puedes presentar tus quejas a trav\u00e9s de los siguientes medios:<\/li>\n<li><strong style=\"font-size: 14px; color: var( --e-global-color-text ); background-color: var(--wd-main-bgcolor);\">Correo Electr\u00f3nico<\/strong><span style=\"font-size: 14px; color: var( --e-global-color-text ); background-color: var(--wd-main-bgcolor);\">: Puede enviarnos su reclamaci\u00f3n a<\/span><span style=\"font-size: 14px; color: var( --e-global-color-text ); background-color: var(--wd-main-bgcolor);\">\u00a0<\/span><a style=\"font-size: 14px; background-color: var(--wd-main-bgcolor);\" href=\"mailto:vtbo01.cr@distcaribe.com\">vtbo01.cr@distcaribe.com<\/a><\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<ul>\n<li>\u00a0<strong>Tel\u00e9fono de Atenci\u00f3n al Cliente<\/strong>: Para una asistencia inmediata, ll\u00e1menos al o bien al n\u00famero telef\u00f3nico: (506) 6022 7423<\/li>\n<li><b>Oficina centrales:\u00a0<\/b>Paso Ancho de la rotonda de la Guacamaya 200 norte contiguo a ILGLOGISTIC ,complejo de bodegas.<\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>3. PROCESO DE GESTI\u00d3N DE QUEJAS:<\/strong>\u00a0Al recibir una queja, nuestro equipo se compromete a:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Acusar Recibo<\/strong>: Confirmaremos la recepci\u00f3n de tu queja en un plazo m\u00e1ximo de 24 horas.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Investigaci\u00f3n<\/strong>: Analizaremos la situaci\u00f3n para entender y resolver la causa ra\u00edz del problema.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Resoluci\u00f3n<\/strong>: Nos comprometemos a ofrecerte una soluci\u00f3n en un plazo no mayor a cinco (5) d\u00edas h\u00e1biles.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Seguimiento<\/strong>: Nos aseguraremos de que est\u00e9s satisfecho con la soluci\u00f3n proporcionada.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><strong>4. RESPONSABLE DE ATENCI\u00d3N DE QUEJAS:\u00a0<\/strong>La persona responsable de la gesti\u00f3n de quejas es:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Nombre<\/strong>: Ericka Uma\u00f1a.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Cargo<\/strong>: Encargada Ejecutiva de E-commerce.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Correo Electr\u00f3nico<\/strong>: <a href=\"mailto:vtbo01.cr@distcaribe.com\">vtbo01.cr@distcaribe.com<\/a>\u00a0<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Tel\u00e9fono<\/strong>: +506 60227423<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u00a0<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. INGRESO DE QUEJAS: En Fragancias del Caribe CR, S.A., nos esforzamos por ofrecer la mejor experiencia a nuestros clientes.<\/p>\n","protected":false},"author":398,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-15471","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ingreso de Quejas - Distribuidora del Caribe S.A.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/delcaribeshop.com\/cr\/ingreso-de-quejas\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ingreso de Quejas - Distribuidora del Caribe S.A.\" \/>\n<meta property=\"og:description\" content=\"1. 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