{"id":15471,"date":"2024-02-26T12:18:19","date_gmt":"2024-02-26T18:18:19","guid":{"rendered":"https:\/\/delcaribeshop.com\/?page_id=15471"},"modified":"2026-07-20T10:14:02","modified_gmt":"2026-07-20T15:14:02","slug":"ingreso-de-quejas","status":"publish","type":"page","link":"https:\/\/delcaribeshop.com\/pa\/ingreso-de-quejas\/","title":{"rendered":"Ingreso de Quejas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15471\" class=\"elementor elementor-15471\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-4995886e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4995886e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3fab21cc\" data-id=\"3fab21cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ec847e elementor-widget elementor-widget-shortcode\" data-id=\"0ec847e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><a href=\"https:\/\/delcaribeshop.com\/pa\/ingreso-de-quejas\/print\/\" title=\"Imprimir esta p\u00e1gina\" rel=\"nofollow\"><img decoding=\"async\" class=\"WP-PrintIcon\" src=\"https:\/\/delcaribeshop.com\/pa\/wp-content\/plugins\/wp-print\/images\/printer_famfamfam.gif\" alt=\"Imprimir esta p\u00e1gina\" title=\"Imprimir esta p\u00e1gina\" style=\"border: 0px;\" \/><\/a>&nbsp;<a href=\"https:\/\/delcaribeshop.com\/pa\/ingreso-de-quejas\/print\/\" title=\"Imprimir esta p\u00e1gina\" rel=\"nofollow\">Imprimir esta p\u00e1gina<\/a><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4959f8da color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"4959f8da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>1. INGRESO DE QUEJAS<\/h2>\n\n<p>En Distribuidora del Caribe Panam\u00e1, S.A., nos esforzamos por ofrecer la mejor experiencia a nuestros clientes. Sin embargo, si tiene alguna queja o inconveniente relacionado con nuestros servicios o productos, queremos conocerlo para poder atenderlo y continuar mejorando.<\/p>\n\n<h2>2. CANALES DE COMUNICACI\u00d3N PARA QUEJAS<\/h2>\n\n<p>Puede presentar sus quejas a trav\u00e9s de los siguientes medios:<\/p>\n\n<ul>\n  <li>\n    <strong>Correo electr\u00f3nico:<\/strong>\n    Puede enviar su queja a\n    <a href=\"mailto:jefeadministrativo.pa@distcaribe.com\">jefeadministrativo.pa@distcaribe.com<\/a>.\n  <\/li>\n  <li>\n    <strong>Tel\u00e9fono de Atenci\u00f3n al Cliente:<\/strong>\n    Para recibir asistencia, puede comunicarse al n\u00famero telef\u00f3nico\n    <a href=\"tel:+50760293651\">(507) 6029-3651<\/a>.\n  <\/li>\n  <li>\n    <strong>Oficinas administrativas:<\/strong>\n    Panam\u00e1, Pedregal, Parque Industrial Las Olas, Bodega #15.\n  <\/li>\n<\/ul>\n\n<h2>3. PROCESO DE GESTI\u00d3N DE QUEJAS<\/h2>\n\n<p>Al recibir una queja, nuestro equipo se compromete a:<\/p>\n\n<ul>\n  <li>\n    <strong>Acuse de recibo:<\/strong>\n    Confirmaremos la recepci\u00f3n de su queja en un plazo m\u00e1ximo de 24 horas.\n  <\/li>\n  <li>\n    <strong>Investigaci\u00f3n:<\/strong>\n    Analizaremos la situaci\u00f3n para comprender el caso e identificar la causa ra\u00edz del problema.\n  <\/li>\n  <li>\n    <strong>Resoluci\u00f3n:<\/strong>\n    Nos comprometemos a ofrecerle una soluci\u00f3n en un plazo no mayor de cinco (5) d\u00edas h\u00e1biles.\n  <\/li>\n  <li>\n    <strong>Seguimiento:<\/strong>\n    Nos aseguraremos de que se encuentre satisfecho con la soluci\u00f3n proporcionada.\n  <\/li>\n<\/ul>\n\n<h2>4. RESPONSABLE DE ATENCI\u00d3N DE QUEJAS<\/h2>\n\n<p>La persona responsable de la gesti\u00f3n de quejas es:<\/p>\n\n<ul>\n  <li><strong>Nombre:<\/strong> Iselaydin Romero Orocu<\/li>\n  <li><strong>Cargo:<\/strong> Jefatura<\/li>\n  <li>\n    <strong>Correo electr\u00f3nico:<\/strong>\n    <a href=\"mailto:jefeadministrativo.pa@distcaribe.com\">jefeadministrativo.pa@distcaribe.com<\/a>\n  <\/li>\n  <li>\n    <strong>Tel\u00e9fono:<\/strong>\n    <a href=\"tel:+50760293651\">(507) 6029-3651<\/a>\n  <\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. INGRESO DE QUEJAS En Distribuidora del Caribe Panam\u00e1, S.A., nos esforzamos por ofrecer la mejor experiencia a nuestros clientes.<\/p>\n","protected":false},"author":398,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-15471","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ingreso de Quejas - Distribuidora del Caribe Panam\u00e1, S.A.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/delcaribeshop.com\/pa\/ingreso-de-quejas\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ingreso de Quejas - Distribuidora del Caribe Panam\u00e1, S.A.\" \/>\n<meta property=\"og:description\" content=\"1. 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